Frequently Asked Questions
Find answers to the frequently asked questions by Customers and Business Associates
What products and services do you offer?
We offer:
• Sales of aircraft spare parts, consumables, ground support equipment, etc.
• Exchange programs.
• Repair Management.
• Asset & Inventory Management.
What are the types of aircraft you cater to?
We provide nose-to-tail solutions for Fixed and Rotary wing aircraft.
What certifications does AeroConnections hold?
We are an ISO 9001:2015 for Quality Management System (QMS) and a permanent member of Aviation Supplier Association (ASA). We also hold Aircraft Material Distribution Certificate (AMDC) from Civil Aviation Authority of Philippines and Certificate of Supplier Approval from Civil Aviation Authority of Nepal.
Which companies do AeroConnections represent?
• Mask-off, United Sates: Corrosion protection solutions (Tapes & Films).
• Factem, France: Aviation audio accessories.
• PT Nusantara Turbin Dan Propulsi (NTP), Indonesia: Engine MRO.
• Hunan Chendong Technology Co. Ltd. (CDT): Airport and Heliport obstruction lighting solutions.
• Shenyang Baotong Door Co. Ltd: Aircraft Hangar doors and Aircraft docking solutions.
• Jiangsu Tianyi Airport Equipment Co. Ltd (Tianyi): Ground support Equipment manufacturers.
What type of aircraft spare parts do you supply?
We supply both OEM and PMA parts based on customer requirements.
What are the different aircraft part conditions?
Factory New (FN), New (NE), New Surplus (NS), Modified (MD), Overhauled (OH), Serviceable (SV), Repaired (RP), As removed (AR), etc.
Do you provide warranty for parts?
Yes, all parts supplied by AeroConnections comes with an industry standard warranty to ensure reliability and performance.
Are your parts certified and traceable?
Yes, all the parts supplied by us are with full certification, such as FAA 8130-3, EASA Form 1, or OEM C of C (Certificate of Conformance) depending on your regulatory needs. We strictly adhere to international standards.
What are the different types of exchange programs?
The 03 types of exchange programs are as follows:
• Cost plus exchange
• Standard exchange
• Flat rate exchange
Can you help to source hard-to-find or obsolete aircraft parts?
Yes, we’ve an extensive global network tp locate and supply hard-to-find, legacy, and out-of-production parts. We formulate a solution based on your requirements.
Are you able to source parts on an urgent basis on an AOG priority?
Yes, we offer 2/7/365 Aircraft On Ground (AOG) support to help minimize your downtime. We prioritize AOD orders with same day shipping, whenever stock is available.
Do you assist customers with logistics support?
Yes, our network of freight forwarders and service providers ensures smooth and timely delivery of parts globally.
How can I apply for a job at AeroConnections?
Interested candidates may send your CV and covering letter to hr@aero-connections.com for our Human Resources department's review.
Where are your office locations?
• Headquarters: Sharjah Airport International Free Zone, United Arab Emirates.
• Sales Operations Control Centre: Office # 301 & 302, Hilite Platino, Cochin, Kerala 682 304, India.